What information do we collect?
If you browse any of the Websites and Apps (whether you register with us or not) we may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. The information we report is statistical data about our users' browsing actions and patterns, and does not identify any individual. Once you register or place an order (even if you do not register with us) on any of the applicable Websites and Apps, we will know who you are and the activities you perform on the Websites and Apps. Information we collect about your computer may then be linked on our systems to you. Whenever we collect your personal data, for example, when you register or order with us, you will see the padlock symbol indicating a secure web transaction. The types of information we may request are: • contact information - your name, date of birth, address and other contact information including email address and telephone/mobile number; and • we may, from time to time, request further general information about you - your personal or professional interests, experiences with our products and services or other products and services and your contact preferences. Some information is required information which will enable Beaches & Cream to deliver to you the amazing products you order via the Websites and Apps. Required information is compulsory and you'll see this indicated by a star (*), but other information is optional and if you don't want to give it to us, don't worry. If you do give us this information, it will help us to improve our products and service so we'd be very grateful if you did. We may retain copies of any correspondence you send us and we will certainly keep your registration and order details and order history with us. We will also be provided with a copy of your address details, which you provide to Beaches & Cream (as defined below) when placing an order.
What do we do with the information we collect?
We use this information for all sorts of reasons. The main reason we use this information is to provide you with our product, good service, value for money and to tell you about our products and services (whether available via the Websites and Apps or offline). We also use the information: • for processing your order; • for internal record keeping; • for product development; • for statistical or survey purposes to improve the Websites and Apps and their services to you; • to serve Website and Apps content and advertisements to you; • to notify you about changes to the Websites and Apps or the services provided by Beaches and Cream; • to answer your queries; • to contact you for market research and marketing (where you have not otherwise opted-out of direct marketing) • data matching with third parties such as Google in order to send you targeted advertising. You agree that you do not object to Beaches & Cream contacting you for any of the above purposes whether by telephone, email, SMS or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.
Who do we share this information with?
We will only share your personal information with certain companies performing services on behalf of Beaches & Cream (such as, for example, payment processing providers) who will only use the information to provide services that Beaches & Cream has requested, other than this, we will not share any of your personal information. Beaches & Cream requires all third parties that it works with to treat your personal information as fully confidential and to fully comply with all applicable UK data protection and consumer legislation regulations. In some circumstances, we may have to disclose your personal information by law, because a court or the police or other legal or regulatory enforcement agency has asked us for it. Save for this, we do not sell, transfer or disclose personal information we have collected from you in connection with our website activities to third parties outside Beaches & Cream.
How to get copies of or amend the information we have collected
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you, please write to our data protection compliance officer at Beaches & Cream, 14 Queen Street, Southwold, Suffolk, IP18 6EQ. If you think any information we have about you is incorrect or incomplete, please write or e-mail us and we will correct or update any information as soon as possible.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and corporate policies to safeguard and secure the information we collect online.
We may link to other websites which are not within our control. Once you have left any of the Websites and Apps, we cannot be responsible for the protection and privacy of any information which you provide. You should exercise caution and look at the privacy statement applicable to the website in question.